Privacy Policy for Alpine Media Institute

This Privacy Policy describes how Alpine Media Institute collects, uses, and protects your personal information when you use our online platform and services. We are committed to protecting your privacy and handling your personal information in a transparent and secure manner, in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

1. Information We Collect

When you use our site or enroll in our services, we may collect personal information that you provide directly to us. This information may include:

• Contact details such as your name and email address.

• Account information, such as a username and password.

• Information related to the courses you enroll in, your progress, and performance.

• Payment information, which is typically processed securely by third-party payment processors. We do not store sensitive payment card details on our systems.

• Communications you send to us, such as inquiries or feedback.

We may also collect information automatically as you use our site, such as:

• Usage data, including information about how you interact with our site and services.

• Technical data, including your IP address, browser type, operating system, and device information.

• Information collected through cookies and similar tracking technologies.

2. How We Use Your Information

We use the information we collect for various purposes related to providing and improving our services, including:

• To provide, operate, and maintain our site and services, including delivering courses and content.
• To process your enrollment and manage your account.
• To communicate with you, including responding to your inquiries and sending service-related notifications.
• To personalize your experience on our site.
• To monitor and analyze trends, usage, and activities in connection with our services.
• To improve our services, develop new features, and conduct research.
• To detect, prevent, and address technical issues and security incidents.
• To comply with legal obligations.

Our legal basis for processing your personal information depends on the context in which it is collected. We generally process information where the processing is necessary for the performance of a contract with you, where it is necessary for our legitimate interests (and not overridden by your data protection rights), where we have your consent, or where it is necessary to comply with legal obligations.

3. Sharing Your Information

We do not sell your personal information. We may share your information with third parties in the following circumstances:

• Service Providers: We may share information with third-party vendors and service providers who perform services on our behalf, such as hosting providers, payment processors, analytics providers, and customer support services. These third parties are obligated to protect your information.

• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

• Business Transfers: Information may be transferred in connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

• With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

4. Data Security

We implement appropriate technical and organizational measures to protect the personal information we collect and process. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention period will depend on the type of information and the context of its processing.

6. Your Data Protection Rights (GDPR)

If you are located in the European Economic Area (EEA) or Switzerland, you have certain data protection rights under the GDPR:

• The right to access: You have the right to request copies of your personal information.

• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.

• The right to erasure: You have the right to request that we erase your personal information under certain conditions.

• The right to restrict processing: You have the right to request that we restrict the processing of your personal information under certain conditions.

• The right to object to processing: You have the right to object to our processing of your personal information under certain conditions.

• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

• The right to withdraw consent: If we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the physical address provided below. We may need to verify your identity before responding to your request.

You also have the right to lodge a complaint with a supervisory authority in your country if you believe we have not complied with applicable data protection laws.

7. Cookies

Our site uses cookies and similar tracking technologies to enhance your experience, analyze usage, and provide our services. You can manage your cookie preferences through your browser settings.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will indicate that changes have been made by updating the policy. Your continued use of our site or services after any changes indicates your acceptance of the updated policy.

9. Contacting Us

If you have any questions about this Privacy Policy or our data practices, please contact us by mail at: